There can be many reasons SBT may choose to deny you a credit account. If we do, not all is lost! We usually explain the issues on our response, but here is a guide you can follow to avoid being ineligible for your SBT credit account:
TRADE ACCOUNT NOT ACCEPTED? WE MAY KNOW WHY:
- No Order History - If you haven't placed any online orders with us before, or if you are yet to call, E-Mail or visit us, you may be refused a trade account. We look for an order history of 3-5 previous online orders, or 10+ orders in-store, over the phone or by E-Mail. This allows us to build a background of orders before offering credit to you.
- Your Company or Organisation Cannot Be Verified - SBT Perform checks on your company details provided on the account form. If we struggle to verify your business address, trading name, domains or similar, we may refuse you a credit account. Make sure you upload your company details on letterheaded paper to help us verify your business.
- Previous Trade Account Closure - If you have history of an SBT trade account closure, we may refuse to re-open a credit account for you. SBT may close your account if any of the following applies: Account Dormancy - Unused for 12+ Months, Failure To Pay - Unpaid invoices remain outstanding, No Contact - If your contact details have changed and we cannot contact you. Low Volume of Orders - if you frequently spend less than 200GBP per Annum.
- Your Delivery Address is not in the UK - Although we do offer trade accounts to those located in Northern Island & the Scottish Highlands, we cannot provide you a trade account if you are based internationally.
- Your Delivery Address Cannot Be Found - We need to be able to send both your orders and your invoices/statements to an address in the UK. If we cannot find the address you provided, we may refuse to open your trade account. Delivery addresses in the Scottish Highlands, or Islands may impose an additional carriage charge. Your account manager will be in touch to discuss this if necessary.