Contact Us - Technical Enquiries

Use this service to see what we need from you to identify and supply your MRO and Engineering products. We have detailed descriptions and contact options below for you to follow - If you need further assistance, contact us via E-Mail, Live Chat or Phone, and someone will advise you on the same working day.

Technical Contact Us form at the bottom of the page.

Bearings & Seals

Provide us with the following information using the form below, or another contact option, and we will get back to you on the same working day:

- Bore size (Internal Diameter)

- Outter case size (Extrernal Diameter)

- Bearing or Seal Depth

- Bearing or Seal Type (Example: Oil Seal or Needle Roller Bearing)

- Any stamps or codes on the item

- Any images that can be provided

- FOR BEARINGS: Cage type if applicable

- FOR SEALS: Material type (Colour)


For belts, we need to know:

- Belt Section (Width at the top)

- Belt Depth (From top of V, to bottom of V)

- Internal Length of Belt

- If the belt is cogged or flat (Teeth or no teeth)

- Any Stamps or Codes on the Belt

- Any images that can be provided

- Number of ribs, if the belt is a timing or multi-rib belt.


To identify an O-ring, we need the following:

- Internal Diamater of O-Ring

- Cross section of O-Ring

- Material of O-Ring (Colour)

- Any images that can be provided

Housed Bearing Units

For housed bearings units, we will need the following information:

- Bore size (Internal Diameter)

- Insert Locking Type (Grub Screw, Locking Collar)

- Insert type (Flat back, Extended Shaft)

- Housing Height

- House Bolt Centre Distances

- Any Stamps or Codes on both Housing & Bearing Insert

- Any images you can provide

We recommend using a Vernier Caliper to get exact measurements on all dimensions. Using rulers, steel rules, tape measures and any other measuring device may not be suitable or accurate enough - doing so may lead to the supply of incorrect items. To see our range of metrology tools and equipment, head over to our hand tools and equipment section. Alternatively - click the button below for more information.

If you cannot provide measurements, or there is no code/stamp on your item, you can bring your sample item into our trade counter for identification. MRO and Engineering products are stocked in our Stockton Branch.

More contact details are available at the bottom of the page.